How to complain
If you're unhappy with our service, tell us. Contact us by email at info@capitara.co.uk, or write to Capitara Ltd, Brulimar House, Jubilee Road, Middleton, Manchester M24 2LX. Please include your name, your enquiry reference if you have one, and what went wrong.
What happens next
- We'll acknowledge your complaint within 5 working days.
- A director who wasn't involved will investigate.
- We'll send our full response within 8 weeks, and usually much sooner.
If you're still unhappy
The loans we arrange are unregulated, so complaints about them can't be referred to the Financial Ombudsman Service. You can also seek independent legal advice. Complaints about how we handle personal data can be made to the Information Commissioner's Office.